All
returns must be postmarked within thirty (30) days
of the purchase date. All returned items must be in new and unused condition, with all original
tags and labels attached.
To
return an item,
please email customer service at
contactme@hermoinee.com to obtain a Return Merchandise
place the item securely in its original packaging
, and
mail your return to the following address:
Attn:
Returns
After
receiving your return and inspecting the condition of your item, we will process your
return
. Please allow at least thirty (30) days
from the receipt of your item to process your
return
.
We will notify you by email when your return has been
processed.
The
following items cannot be
●
All Items need to be returned in order to receive store credit
For defective or damaged
products, please contact us at the contact details below to arrange a refund or
exchange.
Please
Note
● A 15%
●
Refunds and Store Credits: Refund Requests: Refund requests are handled
on a case-by-case basis by CCBill’s Consumer Support department. We are committed to
addressing each request with the utmost care and consideration to ensure customer
satisfaction. Store Credit Policy: Due to the unique and personalized nature of our
products, we do not offer exchanges. Instead, we provide store credit once the returned item
is received and inspected. Each purchase is eligible for store credit only once. To initiate
a return for store credit, please contact our customer support team within 30 days of
receiving your product. Product Condition: Products must be returned in their original
packaging and condition. Any items returned that do not meet these criteria will not be
eligible for store credit. Return Process: To request a return for store credit, please
contact us at contactme@hermoinee.com with your order details and reason for return. Our
support team will provide you with further instructions. All return packages must be
postmarked within 30 days of the purchase date to be eligible for store credit. Once the
returned item is received and inspected, please allow up to 30 days for the processing of
the store credit. Return Shipping: Customers are responsible for return shipping costs
unless the return is due to a defect or an issue with the product. In such cases, we will
provide a prepaid shipping label. If using a prepaid shipping label provided by us, the cost
of return shipping ($7.50 USD) will be deducted from the store credit amount. Restocking
Fee: A restocking fee of 15% will be deducted from the store credit for all returned items
that are not defective or damaged. This fee covers the cost of inspecting, repackaging, and
processing the returned items. Questions: If you have any questions concerning our return
policy, please contact us at: contactme@hermoinee.com
QUESTIONS
If you have any questions concerning our
return policy, please contact us at:
